What happens if I get a chargeback on Shopify?

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🥷 Wendy Casey | Answered June 29, 2020 |

If you win the chargeback, then the cardholder’s bank returns the disputed amount to you, and Shopify refunds you the chargeback fee. If the chargeback is a partial win, then the cardholder’s bank returns some of the disputed amount to you, and Shopify still refunds you the chargeback fee.

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Dealing with eCommerce Chargebacks on Shopify

Does Shopify protect from chargebacks?

🥷 Evelyn Adrienne | Answered August 23, 2020 |

Shopify Protect covers the total order cost and chargeback fee and handles the dispute process on protected fraud-based chargebacks.

How do you fight a chargeback on Shopify?

🥷 Gwendolyn Bridget | Answered January 23, 2020 |

How Can I Fight Shopify Chargebacks?

Find out the reason for the chargeback, as identified by the chargeback reason code.
Determine the appropriate evidence necessary to prove the transaction should be upheld.
Represent the charge and submit the evidence.

14 Mei 2021

How long do chargebacks take Shopify?

🥷 Nellie Danielle | Answered January 26, 2021 |

After the evidence is submitted, the chargeback or inquiry is resolved within 120 days. Chargebacks are decided by the cardholder’s bank. Shopify is not able to influence or revert this decision. Shopify can assist you by providing information to dispute the chargeback.

How are chargebacks handled?

🥷 Maria Yvette | Answered January 6, 2020 |

When a chargeback happens, the disputed funds are held from the business until the card issuer works things out and decides what to do. If the bank rules against you, those funds are returned to the cardholder. If the bank rules in your favor, they’ll send the disputed funds back to you.24 Nov 2017

How to handle high risk orders || Shopify Help Center

20 Related Questions Found

Does Shopify protect buyers?

🥷 Ebony Kay | Answered March 3, 2021 |

Ensure Perfect Customer Services

If you’re wondering ‘does Shopify offer buyer protection’ then yes, it does offer some protection. If a customer files a dispute with your product, you have a two-week window to resolve that dispute before the bank starts the chargeback procedure.

5 Okt 2021

Can you be scammed on Shopify?

🥷 Maxine Kay | Answered July 26, 2021 |

Among the legitimate brands selling products on Shopify are thousands of sellers with scam Shopify stores. Fraud on Shopify is a threat your brand should be prepared for. Scammers selling fakes on Shopify can not only take revenue from your brand but can also ruin your brand reputation.

Do you win chargebacks?

🥷 Blanche Stacey | Answered September 27, 2020 |

To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. processed the transaction correctly.30 Sep 2020

What happens if you lose a chargeback?

🥷 Danielle Marianne | Answered December 2, 2020 |

For merchants who have lost their chargeback dispute during any of the three cycles, or decided not to contest the chargeback, they are out the money from the sale, the product sold, plus any fees incurred. Once a merchant loses a chargeback, the dispute is closed and they can’t petition any further.

What happens to the merchant when you dispute a charge?

🥷 Mamie Irma | Answered September 16, 2021 |

If your issuer accepts the dispute, they’ll pass it on to the card network, such as Visa, Mastercard, American Express or Discover, and you may receive a temporary account credit. The card network reviews the transaction and either requires your card issuer to pay or sends the dispute to the merchant’s acquiring bank.

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