How long does it take to get a refund from Shopify payments?

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🥷 Phyllis Faith | Answered July 25, 2020 |

A refund takes up to 10 business days to be credited back to your customer. If a negative balance payout fails, then the payout is tried again in 3 business days. For more information about issuing refunds with Shopify Payments, refer to the Shopify Payments FAQ.




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Does Shopify refund fees on refunds?


🥷 Megan Lydia | Answered July 21, 2021 |

As of March 1st, 2020, Shopify is no longer returning transaction fees on refunded sales, and the consequences of that decision are potentially devastating for merchants.6 Mar 2020


How does refunds work with Shopify?


🥷 Hilda Phyllis | Answered February 9, 2021 |

When you refund an order that was made using Shop Pay Installments, you send the payment back to the customer. The Shop Pay Installments transaction fee isn’t returned to you when you issue a refund.


Does Shopify refund fees for Cancelled orders?


🥷 Dixie Essie | Answered January 5, 2021 |

We won’t be asking for any money back and unlike many payment processors, we won’t charge an additional fee to process a refund. After March 1, 2020, we will no longer return this fee. This is consistent with our existing Shopify Terms of Service that you agreed to already.
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How long does it take for a refund to go back on your debit card?


🥷 Tami Faith | Answered August 3, 2021 |

Whether you’ve paid with a credit or debit card, you can return your purchase and receive a refund. The main difference is how quickly your refund processes. It takes between seven and 10 business days for a debit card refund to be approved. For credit cards, it can take anywhere between three and seven days.11 Nov 2021


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35 Related Questions Found



How long does it take for a payment to be reversed?


🥷 Wendy Josefina | Answered July 16, 2020 |

The waiting period for reversals depends on their type. In the case of authorization reversals, it may be settled as fast as 48h after it was initiated. Disputes may take much longer to resolve, from 10 business days, up to 90. It’s the time period needed for the banks to investigate the disputed purchase.1 Apr 2021


How does Shopify deal with chargebacks?


🥷 Beatrice Luz | Answered February 16, 2021 |

Start by trying to get in touch with the customer. If you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. You should also send evidence to the credit card company that the customer agreed to drop the charge.


Does Shopify charge for every transaction?


🥷 Kelley Mae | Answered November 4, 2020 |

As for transaction fees, Shopify charges a fee of 2.9% + $0.30 per transaction for all online purchases made under this plan. On the other hand, physical purchases attract a 2.7% fee per transaction. If you use any payment gateway other than Shopify Payments, a 2% fee will be charged on every transaction.15 Mar 2022


How do I find my Shopify transaction fees?


🥷 Amanda Maxine | Answered August 9, 2021 |

See a breakdown of your third-party transaction fees
  1. Navigate to your Billing page: United States: From your Shopify admin, go to Finances > Billing. …
  2. Click on the bill you want to view in the Bills section.
  3. If a bill includes transaction fees, then the Transaction fees section will have links to the associated orders.


Can you get money back from shop Pay?


🥷 Shelly Flora | Answered June 23, 2021 |

Your refund will be issued back to your original payment method (the card used when placing your order using Shop Pay Installments) within 3–10 business days of your refund being issued and your balance will be updated.





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