How does Shopify deal with fraud orders?

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Call the phone number on the order

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Fraudulent customers often use invalid phone numbers. If someone answers the phone, then ask them some simple questions about their order and see how they respond.



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Does Shopify protect sellers from fraud?

Fraud Protect for Shopify Payments is fully integrated with the merchant’s store, and is optimized for their sales. Once signed up, merchants pay a small fee for each order protected. If a chargeback occurs, Shopify covers the amount and the merchant is in the clear.

What to do if you get scammed on Shopify?

If you can’t get hold of the seller, or if you contact the store only to find out you ordered from an imposter, report the scammer to Shopify. This extra step ensures that Shopify will investigate the store, and shut it down if it proves fraudulent. This will prevent others from falling victim to the same scam.Jan 17, 2021

Can you report fraud on Shopify?

Electronic Signature

While Shopify’s nature as a platform means we do not directly interact with how stores operate or force refunds, we do investigate any reports of fraudulent activity. Steps to take if you believe someone using our platform has infringed your intellectual property rights.

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