How does Shopify deal with chargebacks?


🥷 Darla Blair | Answered March 4, 2021 |

If you win the chargeback, then the cardholder’s bank returns the disputed amount to you, and Shopify refunds you the chargeback fee. If the chargeback is a partial win, then the cardholder’s bank returns some of the disputed amount to you, and Shopify still refunds you the chargeback fee.
If you use Shopify Payments, then Shopify tools automatically populate available data, which is used to automatically send a response to the credit card company for you on the due date. You can add additional evidence to the response before the due date. The due date is 7 to 21 days after the chargeback or inquiry is filed.

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Dealing with eCommerce Chargebacks on Shopify

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How does Shopify deal with chargebacks?

🥷 Bridget Harmon | Answered January 26, 2021

Start by trying to get in touch with the customer. If you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. You should also send evidence to the credit card company that the customer agreed to drop the charge.

How do you win a chargeback on Shopify?

🥷 Tracy Roberson | Answered April 4, 2020

To win the Product Not Received chargeback, you should have strong evidence that the customer received the product before filing the dispute. Present your strong reasons to show the cardholder received the product or service.15 Mei 2022

How many chargebacks does Shopify allow?

🥷 Regina Chambers | Answered June 15, 2021

There are 151 chargeback reason codes across the four major card networks. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight distinct categories.21 Okt 2016

How long do chargebacks take Shopify?

🥷 Mae Blair | Answered September 6, 2021

After the evidence is submitted, the chargeback or inquiry is resolved within 120 days. Chargebacks are decided by the cardholder’s bank. Shopify is not able to influence or revert this decision. Shopify can assist you by providing information to dispute the chargeback.

How To DEAL With Shopify Chargebacks & Refunds

21 Related Questions Found

How does Shopify handle high risk orders?

🥷 Viola Scott | Answered January 29, 2020

If an order is at a high risk of fraud, then you can attempt to verify the order, cancel the order, or refund the order.

How do I avoid chargebacks on Shopify?

🥷 Minnie Dixon | Answered September 28, 2020

Preventing chargebacks and inquiries
  1. Investigate suspicious orders before you fulfill them.
  2. Make sure your contact information is easy to find on your store.
  3. Respond to customers quickly if they have any problems.
  4. Inform customers about your store’s policies.
  5. Keep your customers updated throughout the shipping process.

How are chargebacks handled?

🥷 Betty Holloway | Answered October 15, 2021

When a chargeback happens, the disputed funds are held from the business until the card issuer works things out and decides what to do. If the bank rules against you, those funds are returned to the cardholder. If the bank rules in your favor, they’ll send the disputed funds back to you.24 Nov 2017

Does chargeback cost the retailer?

🥷 Minnie Watson | Answered May 18, 2021

When a chargeback happens, the merchant is hit with a chargeback fee, which typically ranges from $20 to $100. The more chargebacks you get, the higher the fee. If you have too many chargebacks in a short period of time, you could lose your merchant account that enables you to process credit card payments.28 Jun 2021

What happens if you lose a chargeback?

🥷 Marianne Guzman | Answered December 16, 2021

For merchants who have lost their chargeback dispute during any of the three cycles, or decided not to contest the chargeback, they are out the money from the sale, the product sold, plus any fees incurred. Once a merchant loses a chargeback, the dispute is closed and they can’t petition any further.

How To Deal With Fraudulent Orders & Chargebacks |…

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